Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

New Standard Restoration LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our roofing and restoration services.

2. Information We Collect

Personal Information

  • Name, email address, phone number
  • Home address and property information
  • Insurance information (when applicable)
  • Payment and billing information
  • Communication preferences

Property Information

  • Property photos and damage assessments
  • Roof measurements and specifications
  • Satellite imagery for estimates
  • Site visit reports and inspections

Technical Information

  • IP address and browser information
  • Website usage data and analytics
  • Chat widget interactions
  • Instant estimator usage data

3. How We Use Your Information

  • Provide roofing and restoration services
  • Schedule inspections and consultations
  • Process payments and manage contracts
  • Communicate project updates and schedules
  • Provide customer support and respond to inquiries
  • Improve our services and website functionality
  • Comply with legal and regulatory requirements
  • Send marketing communications (with your consent)

4. Information Sharing

We may share your information with:

  • Insurance companies for claim processing
  • Suppliers and subcontractors for project completion
  • Payment processors for transaction handling
  • Third-party service providers (Roofr, chat widgets)
  • Legal authorities when required by law
  • Professional advisors (attorneys, accountants)

5. Third-Party Services

Our website uses third-party services including:

  • Roofr Instant Estimator: For providing roof estimates using satellite imagery
  • Chat Widget: For customer support and lead generation
  • Google Analytics: For website performance analysis

These services have their own privacy policies and may collect information independently.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • File a complaint with regulatory authorities

8. Contact Information

For privacy-related questions or to exercise your rights, contact us at:

New Standard Restoration LLC

4675 Bluestem Road, Roscoe, IL 61073

Phone: (224) 302-1177

Email: info@newstandardrestoration.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.